Terms of Service

These Terms of Service (the "Agreement") are issued by OfficeStaff.ai ("OfficeStaff.ai", "we", "us" or "our"). They cover your use of OfficeStaff.ai and any websites, software, messaging, reputation management, AI call answering and other services we provide (the "Services"). By using the Services, you ("you") agree to this Agreement for yourself or for the business you represent. If you do not agree, please do not use the Services.

1. Who this applies to

1.1 Coverage

This Agreement applies to all of the Services. Some parts only apply to certain plans, and where that is the case we say so.

1.2 Eligibility

You must be at least 18 and able to enter into a contract. If you use the Services for a business, you confirm you are allowed to agree to this Agreement for that business.

1.3 Changes to this Agreement

We may update this Agreement from time to time. We will give you at least 30 days notice by email before a change that affects you takes effect, unless the change is needed for legal reasons. If you do not agree with a change, you can cancel before it takes effect.

2. Your account and the Services

2.1 Your account

Some Services need an account. Please give us accurate details and keep them up to date. You are responsible for keeping your login details safe and for what happens under your account.

2.2 Account security

Tell us straight away if you think someone has used your account without permission.

2.3 Changes to the Services

We keep improving the Services, so features may change. If we remove or materially reduce something that is part of your plan, we will tell you first, and you can cancel without an exit fee.

2.4 Other providers

The Services connect with other providers, such as Google, phone carriers, payment processors and social media platforms. We are not responsible for those providers or their services, and their own terms apply to your use of them.

3. Prices, payments and cancelling

3.1 Plans and prices

Plans, prices and what's included are as shown on our pricing page at the time you sign up.

3.2 Payment

Payments are processed by a third-party payment processor. By giving us your payment details, you authorize the processor to charge your payment method for the fees you have agreed to. We do not store full card numbers.

3.3 30-day money-back guarantee

Every plan, and every individual service, comes with a 30-day money-back guarantee. If you decide it is not right for your business within 30 days of your start date, email [email protected] and we will refund what you have paid us for that plan. Your subscription then ends. Anything we have done in that time is yours to keep. The guarantee applies once per business.

3.4 Paying monthly or quarterly

If you pay monthly, your subscription renews each month until you cancel. If you pay quarterly, it renews each quarter until you cancel, and stops at the end of the quarter you cancel in.

3.5 Cancelling

There is no lock-in contract and no exit fee. You can cancel at any time by emailing [email protected]. Cancelling stops your next payment, and your Services keep running until the end of the month or quarter you have already paid for. Apart from the 30-day money-back guarantee in section 3.3, fees for a month or quarter that has already started are not refunded.

3.6 Fair use

Unlimited plans are for normal business use. If usage is far beyond normal, we'll talk to you first.

3.7 Questions and disputes

If something is not right, please contact us first at [email protected]. We aim to reply within one business day. We ask that you contact us before raising a dispute with your bank or card issuer, because we can usually sort it out faster ourselves. This does not limit your rights under the consumer laws of your state or with your bank.

3.8 Non-payment

If a payment fails or is reversed, we may pause the Services until it is paid.

4. Your responsibilities

4.1 Lawful use

You must use the Services only for lawful purposes and in a way that does not harm anyone else.

4.2 Things you must not do

• Break any law, including privacy, anti-spam, telemarketing and intellectual property laws.
• Send messages to people who have not agreed to receive them, or who have unsubscribed.
• Pretend to be someone else, or mislead people about who you are.
• Harm or exploit children.
• Upload viruses or harmful code.
• Try to get into the Services, or someone else's account, without permission.
• Copy, reverse engineer or resell the Services.
• Interfere with or disrupt the Services.

4.3 Your customers' details

When you give us your customer list, you confirm you collected those details lawfully and have the consent you need to contact those customers, including consent to receive text messages. Messages to your customers go out in your business name with a way to unsubscribe, and we stop contacting anyone who unsubscribes.

4.4 Honest reviews

Review requests go to every customer in the same way, whether they had a good experience or not. We do not filter out unhappy customers before they are asked for a review, and we do not offer rewards for reviews. This keeps you within Google's rules and the Federal Trade Commission's rules on consumer reviews.

4.5 AI call answering

• You are responsible for the information you give us about your business, such as your services, prices, hours and booking rules. Please tell us when it changes.
• AI call answering tells callers that calls are recorded, and says it is an AI assistant if asked.
• It is not an emergency service. It does not replace calling 911 or your own emergency procedures.
• It can make mistakes. Please check bookings and messages it sends you, and tell us if something needs fixing.

4.6 Your content

You keep ownership of the content you give us, such as your logo, photos, text and customer details. You give us permission to use it only to provide the Services to you.

4.7 No guaranteed results

We cannot guarantee a particular number of reviews, calls, bookings or a position on Google. Nobody honest can. We do the work set out in your plan and show you what is happening each month.

5. Your website, listing and data

5.1 What stays yours

Your domain name, your Google Business Profile, your content and your customer list are always yours. If you leave, we give you access to them.

5.2 Your website if you cancel

If you cancel, we'll hand over your content and help you move your domain.

5.3 Privacy

Our Privacy Policy explains how we handle personal information. It forms part of this Agreement.

5.4 Text messages

If you agree to receive text messages from us, you can opt out at any time by replying STOP.

6. Intellectual property

The software, systems and materials we use to provide the Services belong to us or our licensors. We give you a limited, non-transferable right to use the Services for your own business while your subscription is active. You must not copy, resell or reverse engineer them, or use our name or logo without our written permission.

7. Pausing and ending the Services

7.1 By us

We may pause or end the Services if you seriously breach this Agreement, do not pay, or use the Services for fraud or unlawful activity. Where we can, we will tell you first and give you a chance to fix the problem.

7.2 By you

You can end the Services at any time by cancelling, as set out in section 3.5.

7.3 After the Services end

Your right to use the Services stops. Sections about payment, intellectual property, liability and disputes keep applying.

8. Your rights under consumer laws

Nothing in this Agreement excludes, restricts or changes any rights or remedies you have under consumer protection laws that cannot be excluded by contract.

Apart from those rights, and to the extent the law allows, the Services are provided as they are. We do not promise they will always be available or free of errors, but we will fix problems as quickly as we reasonably can.

9. Limits on our liability

To the extent the law allows, we are not liable for indirect or consequential loss, such as lost profits, revenue, data or business opportunities, and our total liability is limited to the fees you paid us in the 12 months before the claim.

10. Your responsibility to us

You agree to cover our reasonable costs if a claim is made against us because you broke the law or this Agreement, for example by giving us customer details you were not allowed to use. This does not apply to the extent the loss was caused by us.

11. Law and disputes

11.1 Governing law

The contracting company for the Services is OfficeStaff AI Pty Ltd. This Agreement is governed by the laws of Queensland, Australia, and the courts of Queensland have jurisdiction.

If you are in the United States, you keep any rights the consumer laws of your own state give you that cannot be signed away by contract.

11.2 Sorting out disputes

If there is a dispute, please contact us first so we can try to sort it out together. If we cannot resolve it within 30 days, either of us may refer it to mediation before going to court. This does not stop either of us seeking urgent relief from a court, or stop you making a complaint to a regulator.

12. Events outside our control

Neither of us is responsible for delays or failures caused by events outside our reasonable control, such as natural disasters, pandemics, government action, or outages at carriers, Google or other providers.

13. General

• If part of this Agreement cannot be enforced, the rest still applies.
• You may not transfer this Agreement to someone else without our written consent. We may transfer it as part of a sale or restructure of our business, and will tell you if we do.
• This Agreement, our Privacy Policy and any written plan details are the whole agreement between us about the Services.
• We may send notices to the email address on your account.

14. Contact us

• OfficeStaff.ai
• Email: [email protected]