They read the reviews before they ring. Did they ring you?
If the business down the road looks safer, that is where the call goes.
Win more customers. Bring more of them back.
Reputation, free for 30 days. No credit card. No setup fee. No lock-in. Then $155 a month, GST included, only if you stay.
The three R's. Start with Reputation, it is the one you can try free.
Australian owned.
Your customer list stays yours
Every message goes out in your name
Two minutes
Why they ring the business down the road, and the three things that change it.
OfficeStaff.ai helps local businesses get found on Google, trusted through reviews and booked through their website and past customers.
Someone near you is choosing right now.
They have their phone out and three businesses in front of them. Losing them has nothing to do with how good your work is. It is what happens before they walk in, and after they walk out.
Thin listing, old photos, hours that were right two years ago. You are out of the running before the race starts.
The place down the road has more reviews, and newer ones. People go where other people have already been happy.
You did a great job, then they never heard from you again. Next time they need someone, they search and pick whoever looks best that day.
Three jobs. One system. All done for you.
Fix all three and each one feeds the next.
Found.
Show up when people nearby are looking for what you do.
- Your Google listing filled in fully and kept current
- Correct opening hours, including public holidays
- Fresh photos and regular posts, so your listing looks alive
- Your details right on Apple Maps, Bing and the main directories
- A map each month showing where you show up around your business
Trusted.
Let your happy customers speak for you.
- Every customer asked for a review, happy or not. That is the honest way, and it is Google's rule
- Every review answered for you, good or bad
- Your best reviews shared to your social media
Booked.
Bring past customers back through the door.
- Customers who have not been back in a long time get a welcome back message, in your name
- Happy customers who come back get asked for a review, which helps you get found
- Every message goes out in your name, with an easy way to opt out
Why not just buy review software?
You can, and it costs less. It sends the request. Then the rest is up to you.
Review software
- Sends the review request
- Answering every review is up to you
- Sharing your best reviews is up to you
- Your old customer list sits there
- Stops at the review
Reputation, done for you
- Every customer asked, with a gentle reminder
- Every review answered for you
- Your best reviews turned into social posts
- Your old customer list worked for the reviews you never asked for
- Every review helps you get found and booked next
Reputation is $155 a month, GST included. Setup included. Start in November and get 30 days free.
See where you stand against the businesses nearby.
What changes when all three run together.
You show up where people look.
When someone nearby searches for what you do, a full, active listing with fresh reviews gives you a real shot at the three businesses Google shows first.
- 1
Your business
4.9 (467)
- 2
A competitor
4.4 (212)
- 3
Another competitor
4.1 (96)
You look like the safe choice.
People compare before they call. More reviews, and newer ones, make that choice easy.
Your business
4.9
467 reviews
A competitor
4.2
187 reviews
You do none of it.
The requests, the replies, the reminders and the posts all go out without anyone in your business remembering to do them.
This week
- Review request sentMon 9:00
- Review reply postedMon 11:30
- Reminder sent to past customerWed 10:00
- Google post publishedFri 8:00
Your quickest win is already in your customer list.
Every business has customers who came in once, then stopped. Most businesses send a reminder or two, then give up. Some of them did not leave you. They just never got around to coming back. A friendly message in your name brings them back, and the ones who come back are the ones who leave reviews. Every message has an unsubscribe, so it stays respectful.
No ad spend. No new customers to find. Just the ones you already earned.
Not sure yet?
See where your business stands first.
The Free 3R check looks at the four things that decide whether a customer finds you, picks you and books you. Free, no obligation, and yours to keep.
Can customers find you?
Your map scan: 9 spots around your business, how many of them show you on page one, and who is showing up ahead of you.
Do they have a reason to choose you?
Your reviews next to the businesses customers compare you with. How many, how recent, and whether they have been answered.
What happens when they land on your website?
Whether your site makes it easy to ring or book, and what is getting in the way.
Is your Google Business Profile doing its job?
Your categories, services, hours and photos, and how your profile looks next to the ones beating you.
What you get
Your Growth Scorecard.
A clear picture of how customers find you, trust you and book you, and where they slip away to someone else. One page, in plain English, and it is yours to keep whether you go ahead or not.
You will walk away knowing:
- Where customers are being lost
- Which opportunities matter most
- What we recommend fixing first
Free, with no obligation. We show you what we find, and you decide what happens next.
No guesswork. You see exactly what moved.
Each month you get a short, plain report. The map of where you show up, before and after. The reviews you gained. The customers who came back. You also get a simple portal where you can check your reviews any time. Nothing new to learn. It is all set up and run for you.
Your month, on one page
Example
Before
After
How it goes from here.
You leave your details
Start your free 30 days with your name and number, no card. We ring you for one 15-minute setup call. Want to see where you stand first? The Free 3R check shows you, and it is yours to keep.
We set the whole thing up
Your Google listing, review requests and past customer list, all set up for you. You just connect your listing with one link and send us your customer list.
It runs, and you see it
New reviews arrive, old customers come back, and a short plain report each month shows you exactly what moved.
Who we help
Built for businesses where every enquiry matters.
On a job, with a patient, in a meeting or running a busy team: customers will not always wait for you. We make sure the ones you worked hard to earn do not slip through the gaps.
Service businesses
When you're on the job.
Air conditioning, electricians, plumbers, pest control and the other trades where the phone rings while you are on a roof or under a house.
Professional services
When you're with a client.
Accountants, lawyers, brokers, consultants and other professionals who cannot always be interrupted, but whose enquiries still need an answer.
Health and wellness
When you're with a patient.
Dentists, physios, vets, allied health and wellness clinics where the front desk has more to manage than the phone. We know the AHPRA rules: reviews from registered practitioners are requested and replied to, never reposted as testimonials.
Local specialists
When you're running the business.
Movers, mechanics, property and other local businesses that live on being found, trusted and quick to respond when a customer is ready.
Different businesses. Same three challenges.
Found
Can they find you?
Trusted
Will they choose you?
Booked
Do they get through when they ring?
Is this you?
Who it is for
- Service businesses that do good work and want more people to know it
- Businesses where the customer chooses you by searching, then calls or books
- Businesses with a list of past customers who could be coming back
- Owners too busy on the tools to chase reviews or reply to them
Who it is not for
- Businesses where an insurer, head office or referral network picks the supplier, not the customer
- Online-only shops with no local customers
- Anyone after a promise of the top spot on Google. Nobody honest can promise that
All done for you.
No software to learn and nothing for your team to chase. We do the work every month, and you get a short report showing what moved.
Most start here
Reputation
Every customer asked for a review. Every review answered. Your best ones posted.
$155 a month, GST included
Setup included.
Recommended
Local Authority
Everything in Reputation, plus your Google listing rebuilt and kept current.
$349 a month, GST included
Setup is quoted on the call.
Front Office
Everything in Local Authority, plus a booking website and follow up on every enquiry.
$499 a month, GST included
Setup is quoted on the call.
Per location, per month, GST included. Reputation has setup included. On the other two, setup is quoted on the call.
Start in November and get 30 days free on Reputation. From 1 December, the free trial is 14 days. No credit card, setup is free and there are no usage charges during the free trial. Then $155 a month, GST included, only if you stay. One trial per business.
Questions people ask.
Do I have to learn anything?
No. It is set up and run for you. If you can read a one page report, you can use this.
Will messages look like they came from a stranger?
Never. Everything goes out in your name, in your voice, with an unsubscribe on every message.
Who owns my customer list?
You do, always. We never sell it or use it for anyone else. Walk away and it walks with you.
Can you promise me the top spot on Google?
No, and be careful of anyone who does. What we can do is fix the things Google looks at, then show you the movement each month.
Two founders. No call centre.
OfficeStaff.ai is run by its founders, Greg Hamlyn and Nick Lock. Greg has been working with business owners since 2003, coaching Australian service businesses. Nick has spent years building online marketing and automation systems. He leads the technology and customer growth systems behind OfficeStaff.ai. When you need help, you deal with people who know your business, never a call centre.
Greg Hamlyn
Co-founder
Nick Lock
Co-founder
Try Reputation free for 30 days.
No credit card. No setup fee. No lock-in. We set it up and run it for you, and you watch the review requests go out.